Thrive Chiropractic and Wellness Privacy Policy - WEBSITE

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make an appointment through www.thriveep.com.au (the “Site”), in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we collect information about the individual pages you view, how you interact with the Site, and what websites or search terms referred you here. We refer to this automatically-collected information as Device Information. We collect Device Information using the following technologies: - Cookies – Data files placed on your device that may include a unique anonymous identifier.

Learn more or disable cookies at www.allaboutcookies.org.

- Log files – Track actions on the Site and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- Web beacons, tags, and pixels – Electronic files used to monitor site usage and effectiveness.

In addition, when you make a booking through the Site, we collect certain information from you including your name, email address, phone number, reason for visit, and any other optional health or contact details you submit. We refer to this as your Booking Information. When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Booking Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use your Booking Information to:

- Schedule and manage appointments.

- Communicate with you (e.g. confirmations, reminders, follow-ups).

- Respond to enquiries or requests.

- Monitor for potential fraud or misuse.

- With your consent, send newsletters, promotions, or wellness-related updates.

We use Device Information to:

- Improve and optimise our Site (e.g., by generating analytics on how visitors use the Site).

- Monitor usage patterns and marketing performance.

- Detect and prevent fraud or security issues.

We do not sell, rent, or trade your personal information to third parties.

SENSITIVE INFORMATION

As a healthcare provider, we may collect sensitive information, such as information about your health. This information is collected only with your consent and handled in accordance with the Australian Privacy Principles, solely for the purpose of providing care and managing your appointments.

THIRD PARTY SERVICES

We use trusted third-party platforms to help us deliver our services. For example, we may use:

- Cliniko for online bookings and practice management – Privacy Policy:

https://www.cliniko.com/policies/privacy/

- Google Analytics to understand how visitors use our Site – Privacy Policy:

https://www.google.com/policies/privacy/

– Opt-out: https://tools.google.com/dlpage/gaoptout

These third parties will only use your information to the extent necessary to perform their services and in accordance with their own privacy policies.

BEHAVIORAL ADVERTISING

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be relevant to your interests.

You can opt out of targeted advertising at:

- Facebook – https://www.facebook.com/settings/?tab=ads

- Google – https://www.google.com/settings/ads/anonymous

- Digital Advertising Alliance – http://optout.aboutads.info

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser.

YOUR RIGHTS

Australian Residents:

You have the right to access the personal information we hold about you and request that it be corrected if inaccurate, out-of-date, or incomplete. You may also make a complaint regarding a breach of your privacy.

To do so, please contact us using the details below.

DATA RETENTION

We retain your Booking Information for our records unless and until you request its deletion. This helps us meet clinical and regulatory requirements and continue your care effectively.

SECURITY

We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access, modification, or disclosure. However, no method of online transmission or electronic storage is completely secure.

CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally to reflect changes to our practices, technologies, legal requirements, or for other operational reasons. The most current version will always be posted on our website.

Thrive Chiropractic and Wellness Privacy Policy - CLINIC

OVERVIEW

Thrive Chiropractic & Wellness Eyre Peninsula is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles 2014http://www.comlaw.gov.au/Series/C2012A00197 and the privacy provisions of all applicable legislation.

This privacy policy covers all personal information we hold, that is, information, or an opinion about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion. This includes information we have collected from people through our office, over the phone and over the internet.

COLLECTING INFORMATION

When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation. We will only collect information that is necessary for one or more of our functions or activities.

We will advise individuals of the purpose for which their personal information is collected. 

If we collect sensitive information (as defined under the Act), we will treat it with the utmost security and confidentiality. We will ensure that it is not collected for any purposes, other than those for which we have obtained the individual’s consent, unless the law requires otherwise, or other exceptional circumstances prevail as described under the Act.

Where an individual chooses not to provide requested information, we will advise that individual of what consequences this non-disclosure may have. For example, withholding certain information may limit our ability to provide relevant offers or services to individuals.

SHARING CLINICAL NOTES WITHIN THE PRACTICE

To ensure continuity and quality of care, Thrive Chiropractic & Wellness Eyre Peninsula may share your clinical notes with other health practitioners working within our clinic, but only where you have made an appointment to see that practitioner. This internal sharing of information is done solely to update the practitioner on your relevant medical history, treatment progress, and care requirements.

Such information sharing will occur:

- Only among registered practitioners within our practice.

- Only when you have a scheduled appointment with that practitioner.

- With the purpose of delivering safe, informed, and consistent care.

All internal transfers of personal and health information will be conducted in accordance with the Privacy Act 1988, the Australian Privacy Principles, and our ongoing commitment to maintaining strict confidentiality and data security.

DISCLOSING INFORMATION

We will only disclose personal information in accordance with the Privacy Act.

This means that personal information may be disclosed:

• For the purposes for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect,

• Where we have the consent of the individual to do so,

• As required by law, or

• Under other circumstances where permitted under the Act.

In the course of our business activities, we may need to disclose some of your personal information to relevant staff.

UNAUTHORISED DISCLOSURE OR ACCESS

As Thrive Chiropractic & Wellness Eyre Peninsula is committed to protecting the privacy of individuals, we will view unauthorised disclosure of, or access to, personal information by our employees or contractors, as a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in such cases.

OPT- OUT

We will always provide individuals with a nil-cost way of contacting us to register a request to “opt -out” from receiving any product offers.

ACCESS TO PERSONAL INFORMATION

Individuals will be able to access their personal information upon request. However, Thrive Chiropractic & Wellness Eyre Peninsula may occasionally need to deny access to information in accordance with the exemptions contained in the Act.

SECURITY

Our goal is to protect the personal information collected by Thrive Chiropractic & Wellness Eyre Peninsula and its associations. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.

We will monitor and implement appropriate technical advances or management processes, to safeguard personal information.

DATA QUALITY

We will take all reasonable steps to ensure that the data we collect, use or disclose is accurate, complete and up to date, and has been obtained directly from individuals or other reputable sources.

AVAILABILITY AND REVIEW OF POLICY

We will make our privacy policy available upon request. This policy will be reviewed from time to time and any amendments will be incorporated into the updated policy.

Contact Us

PRIVACY INQUIRIES

Privacy related inquiries or concerns can be directed to:

Thrive Chiropractic & Wellness Eyre Peninsula, 19B Adelaide Place, Port Lincoln, SA, 5606.

Ph: 08 76333834

Email: admin@thriveep.com.au

Updated: July 2025